Tag: Stripe

Until we get the full Stripe interface updated to the latest 2025 libraries and UX designs (Q2 2025 we hope)…

Customer Needs To Change Payment Method

• BEFORE the subscription expires and is canceled…
  • Login to our Stripe Dashboard
  • Go to Subscriptions on the left menu
  • Find the customer or subscription (can use customer ID, subscription ID, email, etc.)
  • Click the … action button and click Share Payment Update Link

That will email the customer a link from the Stripe site to update payments for their subscription (which will attach to MySLP automatically… we don’t keep ANY payment info).

Expired subscription we need to fix/extend

Too late to do the above steps?

• Login to our Stripe Dashboard
• Go to Subscriptions on the left menu
• Click the Create Subscriptions button on the top right
  • Attach to the customer we need to reinstate
  • For duration pick 1 Cycle : this is important otherwise they get a “forever subscription” by default
  • Pick the same product/subscription level they had
    • You may need to type the name “Enterprise” or “Professional” or “Advanced” to see it on the drop down, then click the product / price on the list that appears.
• Click Create subscription

This will email the customer a payment / invoice link to get the subscription updated. They should be Able to add a new payment method.

This will also create a temporary subscription for the default cycle (1 month out), essentially giving them a free month to update their payment info etc.

Now you need to get their new subscription ID to put in the MySLP system:

• Go to Subscriptions
  • Look for the new subscription, it should have a status showing it will cancel soon (as they likely have not paid yet)…
• Click on the STATUS column to see the subscription details
  • DO NOT click on the “view subscription” action item as it will only go to the SCHEDULED subscription which has a bastardized subscription ID that is useless to us. If the subscription ID has _sched_ in the name DO NOT USE IT. (see image below for example).
  • If you click on the status column you should see a normal subscriptions page with details about the customer, subscription, etc.
  • Copy the subscription ID, it should start with sub_1**** (or another digit possibly but NOT sub_sched_****).
• Go to the MySLP dashboard
• Find the customer
• Edit the customer
• Scroll down to the bottom
  • Record the existing subscription ID information in customer notes (Help Scout, Google Sheets tracking doc, etc.)
  • Paste the subscription ID from Stripe and save it.

Within 10 minutes or so the subscription should update and the customer account/MySLP subscription should be reactivated. You may need to visit the customer site and pull up the map to force it to re-read the subscription ID ; If you do this the first attempt may show expired. Wait 2 minutes then reload the map page.